kindness

Developing Leadership Skills

by

In my undergraduate days, majoring in Speech/Theatre Education, I took a class called, “Small Group Discussion.” The instructor divided the class into groups of six or seven people. Each group was instructed to create a task for themselves (which the instructor would not define for us). We would be presenting the results of that task … Read more

Closing the empathy gap

by
Empathy

Empathy is perhaps the most critical of all human emotions. It is what ties us together as partners, teams, organizations, and to our customers. It is the ability to suspend our own interests, opinions, and convictions momentarily and listen long enough to feel what someone else is feeling; to truly understand their interests, opinions, and … Read more