parable

The Parable of the Planter Box

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There once was a man who built a planter box beside his driveway. He filled it with rich topsoil and planted a garden to provide fresh, healthy, natural, food for his family. He believed that the garden would become a ongoing source of joy for his family for years. The planter box was quickly filled … Read more

Closing the empathy gap

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Empathy

Empathy is perhaps the most critical of all human emotions. It is what ties us together as partners, teams, organizations, and to our customers. It is the ability to suspend our own interests, opinions, and convictions momentarily and listen long enough to feel what someone else is feeling; to truly understand their interests, opinions, and … Read more